Vereniging Nederlandse Gemeente
Insights in clients’ experiences for health care providers and municipalities
Ervaringwijzer is a web application developed to be able to carry out interactive, accessible, and short-cycle client experience research. Ervaringwijzer collects client experience, which is anonymously visible to either the organization or municipality. Submitting an inquiry can be done by mail, SMS or a physical service tablet at the location. Commissioned by Weave, I was responsible for the UI & UX design.

Accessibility for all clients

One of the main musts is that Ervaringwijzer should be easy to use for all, including those with disabilities. Fulfilling this wish not only required a low-threshold and intuitive design, but also the ability to enlarge the content and read aloud the questions.

Returning pattern

Ervaringwijzer contains four different question types: emoji questions, open questions, closed questions, and multiple choice questions. The design is as accessible and intuitive as possible, by having created a pattern within the app. This pattern is as follows: questions are located at the top, with an input field below. The user moves on to the next question by submitting their input.

View demo
I’m available for
freelance work

Just shoot me an email
at hello@rickkarens.com